TEMPORARY REDUCED OPENING HOURS
We are currently experiencing staff shortages. Therefore, we have temporarily reduced our opening hours and will close at 6:00pm on Fridays.
Rest assured, providing quality patient care to our local community remains our highest priority. We will revert to our regular opening hours as soon as possible. We apologise for any inconvenience.
CANCELLATION AND NON-ATTENDANCE FEE
We understand situations may arise where you are unable to attend your scheduled appointment. If this occurs, we respectfully ask you to provide a minimum of 4 hours notice before your appointment by phoning our practice. We will happily reschedule your appointment.
If you cancel within the 4 hours or do not attend your scheduled appointment, a non-attendance fee of $40.00 will apply.
Our doctors want to be available for your needs and the needs of all our patients. When a patient does not attend a scheduled appointment, another patient loses the opportunity to be seen.
Thank you for being a valued patient and for your cooperation with this policy.
CORONAVIRUS HEALTH ALERT
We are currently experiencing an unprecedented demand for our service due to COVID-19. For the safety of GPs, staff, and patients, we require all patients and staff to wear a face mask while in the clinic. We also observe social distancing >1.5m and limit the number of patients in our waiting room.
HAVE YOU TESTED POSITIVE FOR COVID-19?
If you recently tested positive for COVID-19, please visit the Victoria Government website for up-to-date health advice on how to report and manage your illness.
ANTIVIRAL MEDICATION
If you have tested positive and would like to access antiviral treatment, please confirm your eligibility at https://www.health.gov.au/health-alerts/covid-19/treatments/eligibility#eligibility-for-oral-covid19-treatments
If you are unwell, have respiratory symptoms and a negative COVID-19 test, please arrange a telephone appointment with a GP, and a safe face-to-face review will be arranged, if required.
For your safety and convenience, we encourage telephone or video appointments (where possible). The Government has restricted Medicare GP telehealth items to circumstances where a patient has confirmed COVID-19 and is required to isolate under a state directive, or where there is an existing relationship with a general practice (i.e., the patient has visited a GP in the practice face-to-face in the last 12 months), children aged under 12 months, or patients who are homeless.
Please be aware that telephone or video consults may incur a private fee.
Call 000 if you need urgent medical assistance.